Part-time Customer Service Representative

Located in Chattanooga, TN

Salary: $19.00 - $20.00

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JOB DESCRIPTION:

Administrative:

• Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
• Maintain accurate customer and territory records, facility records, and document all customer interaction.
• Generation of reports
• Monitor scheduled shipment dates to ensure timely delivery.
• Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
• Verify price and terms in accordance with standard procedures and customer profitability profiles.
• Multitask and work within multiple computer systems and communication platforms simultaneously.
• Maintain a current knowledge of company products, policies and procedures.

Customer Support:

• Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.
• Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
• Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
• Identify customer requirements and expectations in order to recommend specific products and/or solutions.
• The Customer Service Representative may perform other duties as assigned.

Required Qualifications: 

• High School Degree or equivalent
• Exceptional customer service and organizational skills
• Accuracy and strong attention to detail
• Effective verbal, written, and interpersonal communication skills
• General computer proficiency including knowledge of MS Office
• Excel is required.
• SAP or related ERP preferred

SCHEDULE: 

Monday-Thursday 10:00 AM-2:00 PM, some Fridays required. 

STARTING PAY RATE: 

$19.00-20.00/HOUR

Take the first step toward new career success and apply with Express today! 

 

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