Program Coordinator

Located in Lakeville, MN

Salary: $25/hr

Express Employment Professionals is seeking a reliable, organized and detail-oriented individual who will serve as a primary point of contact and assist in the management of core customer accounts. You will be working in a blend of sales support activities, project management and administrative support to ensure the company’s ability to deliver on our commitment as a Trusted Business Partner.

General Responsibilities:

• Maintain and protect assigned company assets.
• Represent the company in a business-like, professional manner in both conduct and appearance, to maximize client satisfaction.
• Work in compliance with the company’s policies and procedures including safety manual with safety of self and others in mind at all times.
• Accurate, complete, and timely record keeping in all areas of responsibility.
• Available to work outside of, or in addition to normal business hours.
• Work proactively and in a positive manner with co-workers.
• Communicate effectively and timely to resolve company, client, or other inquiries and/or requests.

Specific Responsibilities:

• Provide overall Sales support as needed/requested, including partnering with contracted colleagues/subcontractors on RFPs/Proposals for work outside of VTI’s geography.
• Provide project management support for national customer work completed by contracted colleagues/subcontractors.
• Customer’s main point of contact for all installation, service, billing, data support, false alarm research, monitoring, and technical questions.
• Address database errors and delegate appropriately for timely resolution.
• Assign each request to an individual for ownership.
• Maintain the client project dashboard (tracking and visibility mechanism).
• Escalate items when necessary to appropriate parties.

Requirements:

• Ability to work in a high-volume atmosphere.
• Ability to solve practical problems and carry out responsibilities under minimal supervision.
• Ability to organize workload for effective implementation, including the ability to multi-task while under deadlines.
• High school diploma or GED
• Proficiency with Microsoft Office and computerized business systems as demonstrated by a minimum of 1 year of experience

Schedule:

Full time, Monday through Friday, 8AM – 5PM

 

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Express Employment Professionals puts people to work in all types of jobs. When you work with Express, you build a relationship with a team of employment professionals in your community who have, in turn, built personal relationships with the businesses that are hiring. Whether you're building a new career or looking for a short-term job to supplement your income, we offer the flexibility to work the way you want, and you'll never pay a fee to Express for our services and support.

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