Customer Service Sales Representative

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Located in Alexandria, VA

Salary: $20/hr

A national construction supply company is looking for a Customer Service Representative for their Alexandria, VA location.

 

The Customer Service and Inside Sales Representative will be responsible for handling an array of front-facing duties, including assisting customers with complaints and questions, and relaying information about the company''s products and services. Responsible for selling products and services to customers and developing leads. Will seek opportunities to present additional products to current customers. Assist with warehouse tasks as needed.

 

Essential Job Functions

• Attract potential customers by answering product and service questions
• Suggest additional products and services to potential and current customers
• Manage large amounts of inbound and outbound calls.
• Anticipate customer needs, following up with previous customers to offer reorders or additional services.
• Responsible for product knowledge to answer customer questions.
• Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities.
• Develop leads, referrals, and accounts by checking customer’s buying history, suggesting related and new items, and explaining technical features.
• Closing sales and achieving sales targets.
• Create and maintain a database of current and potential customers.
• Assist with administrative tasks and warehouse work as needed.
• Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping as needed.
• Participate in monthly and/or annual physical inventories.
• Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory.
• Stock, organize, and maintain showroom to maximize sales and maintain inventory.
• Maintain proper project details, documentation, and orders for specific large projects.

Requirements

• Some College – Associates Degree preferred
• 1-2 years of business to business sales experience
• Experience with full MS Office Suite
• Strong communication, organization, multi-tasking, and time management skills
• Solid problem solving and consultative skills required
• Ability to work in a fast-paced team sales environment with minimal supervision.
• Basic Math Skills

 

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