Dispatcher

Top Job

Located in San Jose, CA

Salary: $35.00/hr

Job Title: Dispatcher

Company Overview: Join our client, a leading provider of Construction Materials. We pride ourselves on our commitment to efficiency, reliability, and exceptional customer service. As a dispatcher with us, you'll play a crucial role in coordinating operations, ensuring seamless communication between our team members and clients.

Salary: $35.00/hr 

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Position Overview: We are seeking a detail-oriented and proactive dispatcher to join our dynamic team. The dispatcher will be responsible for efficiently coordinating and scheduling service requests, dispatching field personnel, and maintaining clear communication channels to ensure timely and effective completion of assignments. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and have the ability to prioritize tasks effectively.

Responsibilities:

• Receive and prioritize service requests from clients via phone, email, or dispatch software.
• Dispatch appropriate field personnel based on location, skills, and availability.
• Maintain accurate records of service calls, assignments, and status updates.
• Monitor the progress of field personnel and provide timely updates to clients.
• Coordinate with other dispatchers and team members to optimize scheduling and resource allocation.
• Respond promptly to emergency situations and coordinate appropriate response efforts.
• Communicate effectively with clients, field personnel, and other stakeholders to ensure a high level of customer satisfaction.
• Assist with administrative tasks such as data entry, filing, and generating reports as needed.

Qualifications:

• High school diploma or equivalent; additional education or training in dispatching or related field preferred.
• Proven experience in dispatching, logistics, or customer service role.
• Strong organizational skills with the ability to prioritize tasks and multitask effectively.
• Excellent communication skills, both verbal and written.
• Proficiency in using dispatch software, GPS systems, and other relevant tools.
• Ability to remain calm and composed under pressure and make sound decisions in emergency situations.
• Flexible schedule with the ability to work evenings, weekends, and holidays as needed.
• Familiarity with [specific industry/niche] operations and terminology is a plus.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off and holidays
• Ongoing training and development opportunities
• Employee discounts and perks

For confidential consideration, we offer several ways to apply:
-Call or text our office at for an immediate phone interview.
-Email your resume to: Amanda.Zender2@expresspros.com

 

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