Hotel Front Desk

Top Job

Located in Phoenix, AZ

Salary: $17-$18

We are seeking a friendly, customer service oriented individual to join our front desk team. The ideal candidate will have prior experience using the Opera/ONQ property management system and providing excellent guest service.

Responsibilities:

• Greet and welcome guests in a polite and professional manner
• Check guests in/out using the ONQ/Opera system
• Answer guest inquiries and provide information about hotel amenities, services, and local area
• Process payments, post charges, and handle cash/credit card transactions
• Manage guest requests and relay information to appropriate departments
• Update room status and availability in the ONQ system
• Respond to guest complaints and issues in a calm and resolving manner

Requirements:

• Minimum 2 year''s experience in a hotel front desk role using ONQ/Opera
• Strong computer skills and ability to learn new systems quickly
• Excellent customer service and communication abilities
• Professional appearance and demeanor
• Flexibility to work varying shifts between 7am-3:30pm or 3pm-11pm
• Availability to work weekends and holidays as scheduled
• High school diploma required, some college preferred
• Bilingual in English/Spanish a plus

#3069SE

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