Customer Care

Top Job

Located in Round Rock, TX

Salary: $24

Purpose of Position

Achieve customer care service levels to accelerate Company order growth; help build and enhance relationships with customers and distribution partners. Perform assigned pre-order, order entry and post-order tasks to streamline customer purchases; optimize customer’s overall experience working with the Company.  Demonstrate empathy, reliability, assurance, and responsiveness. Serve as a role model of UE NSPI’s values; support Department efforts to create a high performance, winning sales culture.

General

·          Field requests from customers and distribution partners received via telephone, voicemail, email and Company website; actively listen to assist customer efforts to describe their situation, problem, needs and expectations; learn, discern and document customer’s or distribution partner’s issue in assigned Company computer system and databases; proactively route and escalate issues to appropriate internal staff for effective response and resolution

·          Maintain and update assigned information databases and document filing systems

·          Capture customer and distribution partner literature requests; use computer systems to route requests for fulfillment

·          Handle overflow activities from Marketing to manage tradeshows and fulfill customer / distribution partner literature requests

·          Assist with logistics to host Company visitors; manage food service logistics for internal meetings; provide visitors with verbal and written guidance on directions to the Company, hotel and restaurant recommendations, etc.

·          Other duties as assigned 

Desired Background and Skill Requirements

·          2+ years customer service experience, preferably in a manufacturing environment; ability to make sound customer-related decisions; respond quickly to the needs of the customer

·          Excellent verbal and written communication skills; fluent in English; fluent in Spanish preferred

·          Exceptional telephone skills to actively listen to customer’s situation; project empathy and positive attitude to assist customer with their support request; proactively resolve customer complaints and problems

·          Self-starter; ability to work under minimal supervision and successfully multi-task; work well under pressure to meet deadlines

·          Ability to work as a strong team player and perform in a  team environment; proactively recommend improvements and changes to optimize workflow and satisfy customers; prior experience and training in quality methods and continual improvement preferred

·          Strong Microsoft Office (e.g.,Outlook, Word, Excel) required; strong keypunch and data entry skills required; prior experience working with an enterprise resource planning (ERP) system; experience with Infor Syteline preferred

·          Ability to lift up to 25 pounds

 

Call (512) 255-2525

 

Our Location

2000 N Mays St, Suite 202

Round Rock, TX 78664

(512) 255-2525

 

About Us

As a staffing leader in the Williamson County area for more than 15 years, we’re ready to help you take the next step in your career.

These are just a few of the benefits of working with Express over another agency or searching on your own:

• No fees
• Weekly pay when on assignment
• Medical, dental, vision, and life insurance options
• Direct deposit
• Referral bonuses
• 401k program
• The support and hard work of our dedicated staffing consultants

 

Express Employment Professionals of Round Rock has helped job seekers in Round Rock and Williamson County since 2003. Call or come see us today to see how we can help you!

 

Apply Now