Customer Service Rep

Top Job

Located in Lordstown, OH

Salary: 17-18

A distribution company in Lordstown, OH is looking for an experienced Customer Service Rep to join their team!

 

Job Summary: Coordinates and performs all distribution center data entry functions to ensure accurate and timely information for customers and for the Company.

 

Responsibilities:

• Enters or processes data on a daily basis for several distribution center functions, including billing, purchase orders, delivery invoices to provide internal and external customers with accurate information, reduce errors, improve customer service, contain costs, and facilitate smooth operations
• Answers and places telephone calls using the highest level of customer service
• Takes calls from customers, troubleshoots any issues with ordering or deliveries and answers any customer questions. This often requires additional research and customer follow up
• Routinely communicates with stores to obtain fax and AOS/ROP information to create orders, to provide stores with information regarding new products, promotions, and to allow them to plan effectively
• File maintenance of invoices, credits and charges
• Performs other related and assigned duties as necessary

Knowledge and Abilities:

• Computer-based inventory control systems
• Order processing concepts and techniques
• Proficient in Microsoft office programs
• Act in accordance with company values and core competencies
• Identify problems or irregularities for early resolution
• Communicate and coordinate effectively with internal and external customers verbally and in writing
• Work effectively in a general business environment, with a focus on high levels of quality and customer service

Pay Rate: $17-$18/hour

 

Shift: Tuesday - Saturday  7:30am-4pm

 

If you are interested in this position, please call Express Employment Professionals at 330-333-7031

 

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