Call Center Specialist

Top Job

Located in Maplewood, MN

Salary: $19-21/hr

Call Center Representative

 

A local St. Paul company is searching for a Call Center Representative who will have core responsibilities in handling member connections. Our professional and friendly environment allows the Call Center Representative to be the first step in helping customers. This position receives inbound calls, and at times, will make outbound follow-up client calls. Employees that work here say they enjoy how as a team we document calls and educate members on products and services. This role works independently with custom company software and proper phone etiquette is essential. Our Call Center Representative is vital to our success.

 

 

What the day will look like for a Call Center Representative:

• Taking inbound, outbound and electronic correspondence to assist members
• Research and resolve issues as necessary
• Establish new member relationships and build on existing relationships
• Analyze account opening documentation and assess member needs
• Conduct initial loan interviews and begin loan process

What we look for in a Call Center Representative:

• Knowledge of financial institutions products, services and procedures
• Excellent communication skills and ability to multitask
• Associates or Bachelors preferred
• 1-2 years' experience in a financial institution/call center
• Customer service skills and ability to cross-sell

 

Apply online or at our office:

One of our top priorities is supporting a healthy work environment and being easy to do business with. That’s why we offer an online application process as well as a phone interview process. Express Employment Professionals can help find the type of job that is a perfect fit for your needs and abilities, and you’ll never pay a fee for our services and support. 

Our location:

1696 Suburban Ave.

St. Paul, MN 55106

(651) 432-4500

 

Need more information about this job? Text JOBS2976 to 651-432-4500!

Apply Now