Service Coordinator

Top Job

Located in Massillon, OH

Position Overview: The Service Coordinator plays a critical role in our organization, serving as the primary point of contact for coordinating service requests, scheduling appointments, and ensuring timely resolution of client issues. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to multitask effectively in a fast-paced environment.

Responsibilities:

• Coordinate with internal departments to ensure timely delivery of parts, equipment, and other resources required for service appointments.
• Communicate with clients and technicians to provide updates on appointment statuses, including any delays or changes.
• Maintain accurate records of service requests, appointments, and client interactions using our internal database or software system.
• Follow up with clients after service appointments to ensure satisfaction and address any outstanding issues.
• Assist in the preparation of service reports, invoices, and other documentation as needed.

Qualifications:

• Proven experience in a customer service or administrative role, preferably in a service-oriented industry.
• Strong communication skills, both verbal and written, with the ability to interact professionally with clients and colleagues.
• Proficiency in computer applications such as Microsoft Office (Word, Excel, Outlook) and experience with service management software is desirable.
• Detail-oriented and thorough in maintaining accurate records and documentation.

How to Apply Call for an immediate interview to 330-239-8709 or stop in to 4675 Dressler Rd NW Canton 44718

 Express Employment Professionals is an equal opportunity employer and values diversity in the workplace. We welcome applications from individuals of all backgrounds and strive to create an inclusive environment where all employees can thrive.

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