Service Technician

Located in Medford, OR

Salary: $18.00+ DOE

Service Technician

Local Family-Owned business is seeking energetic, personally driven, responsible individuals to learn the office technology industry. The long-term goal is to become a factory-trained and certified technician.

Job Objectives:

As a Service Technician, your primary responsibility will be to ensure that copiers/printers are running smoothly. You will achieve this by performing regular preventive maintenance and making necessary repairs. Additionally, you will install any required parts, maintenance kits, and factory modifications, and make appropriate adjustments as directed by the manufacturer(s). In the event of any network issues with printing or scanning, you will also troubleshoot and resolve them.
Responsibilities:

• Conduct and report accurate parts inventory on a quarterly basis or as required.
• Provide ongoing key-operator training to enhance user productivity, increase machine uptime, and reduce service tickets
• Provide customer assistance with loading paper, staples, adding toner, and, or any other key-operator function as required and, or proactively as schedule allows
• Project a positive company image through proper attire, exceptional communication skills, excellent customer service, and personal grooming
• Keep current with new technology through off-site manufacturer''s classes and online training

Qualifications

Required:

• A high school diploma or equivalent; or industry-related experience and/or training; or equivalent combination of education and experience
• Computer literate and basic knowledge of networking
• Ability to install/diagnose a network printer
• Very good electro-mechanical skills
• Valid driver''s license with an excellent driving record
• Ability to travel to and from customers within the customer base
• Ability to read and follow technical schematics and service manuals
• Ability to troubleshoot electrical and mechanical failures
• Excellent communication skills
• Able to work independently, under pressure at customer sites and to accept direction on given assignments
• Physical requirements: ability to bend, lift 50 pounds
•  Strong customer service skills

Preferred:

• Computer skills including a working understanding of basic network connectivity and print drives. Hardware and common service skills
• Minimum 2 years of mechanical and electrical support experience, within the office product industry required

Note:
This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

 

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