Customer Account Representative

Top Job

Located in Indianapolis, IN

Salary: $50-$60K

The Specialized Recruiting Group of Express Employment Professionals in Greenwood is partnered with a global leading manufacturing company to help them direct hire a Customer Account Representative!  This company is located on the south side of downtown Indianapolis and has been family owned and operated for over 70 years.

Job Summary/Company Information:  

• In this role, you will be assigned 50 or more global clients and will act as the primary liaison to these clients, building critical relationships to ensure customer satisfaction.   Communications are primarily by way of telephone and email.  Some duties will include the following:
• Oversee the resolution of client inquiries, processing orders, handling client escalations, building and maintaining internal and external relationships and managing the day-to-day needs of the client.
• Strengthen and maintain relationships with clients to provide best in class service to drive growth and retention.
• Update internal database with client changes and process preferences.
• Partner with purchasing and inventory to ensure material availability to fulfill customer orders.
• Work with engineering to assemble materials and procedures to meet new customer requirements.
• Collaborate with production management to establish and maintain expectations and timelines.
• Communicate corrective action on defective or rejected parts.

Pay/Benefits:

• Direct Hire 
• $50-$60K annual salary plus bonus potential between 12-15 additional weeks of pay per year
• Personal/work life balance working for a family owned and operated company
• Competitive benefit package including medical, dental, and vision insurance, Health Savings Account with employer contribution, 401(K) with company match, holiday pay, and PTO

Schedule: Monday-Friday 7:30am-4:30pm or 8am- 5pm with a one-hour lunch

Requirements:

• Undergraduate Education or 2+ years of relevant experience within manufacturing industry
• Self-motivated and technically driven
• Experience in Inside Sales or Outside Sales is a huge plus
• Proficiency in Microsoft Office products, especially Word and Excel
• Excellent written and verbal communication skills
• Strong math aptitude
• Ability to multi-task with shifting priorities
• Strong decision making, problem solving, and creative thinking skills
• Impeccable organizational skills

Are you interested in applying to this opportunity? 

Email your resume to Janice.Koester@Expresspros.com or call me directly at 317-300-9519. Visit our website to learn more about us at www.SRGExpress.com/INSouthCentral

About the Specialized Recruiting Group:

The Specialized Recruiting Group is our professional staffing division located inside our Express Employment Professionals office at 201 S. Emerson Ave. Suite 110 in Greenwood, IN.

Serving south central Indiana, the Specialized Recruiting Group, an Express Employment Professionals company, specializes in Contract and Direct Hire placements in a variety of niches. These niches include: Accounting & Human Resources, Engineering & Advanced Manufacturing, Skilled Trades & Logistics, Office Services & Legal, Sales & Marketing, and Leadership, Supervision & Project Management.

There are no fees for our services for the candidates; we are an Employment Resource company assisting businesses in finding top talent. We have been hired directly by our companies to find them the best candidate for the job!

About Express Employment Professionals:

Express Employment Professionals is a full-service staffing company placing candidates with client companies in a variety of industries, from Light Industrial to Professional. We have been opened since 2005 and have helped over 15,000 candidates find employment. Visit our website to learn more at ExpressIndySouth.com. 

 

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