In this dynamic role, you'll play a key role in providing exceptional service to both internal and external customers. You'll wear two hats, handling customer service inquiries and assisting with human resources tasks.

Customer Service Responsibilities:

• Respond to customer inquiries by phone, email, and in person (if applicable).
• Resolve customer issues efficiently and professionally.
• Identify and anticipate customer needs, providing solutions and exceeding expectations.
• Maintain accurate customer records in our CRM system.
• Process customer orders and requests accurately and efficiently.
• Uphold company policies and procedures while ensuring a positive customer experience.

Human Resources Responsibilities:

• Assist with onboarding new employees.
• Process payroll and benefits paperwork.
• Maintain employee records and databases.
• Respond to employee inquiries and concerns.
• Coordinate employee benefits programs.
• Assist with recruitment efforts (optional, depending on company size).

Qualifications:

• Minimum 1 year of experience in customer service or a related field (HR experience a plus).
• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to learn new software and systems quickly.
• A positive attitude and a passion for providing excellent service.