IS Support Technician

Located in Lubbock, TX

Salary: $18.00

Help Desk Technician needed for local Medical establishment!

The IS Support Technician I is the initial point of contact responsible for accurately gathering details of reported IS incidents or requests from various intake methods. This role is responsible for resolving issues or escalating unresolved problems/issues/requests to the proper tier 2 and 3 support teams.

This position requires excellent customer service skills as well as technical troubleshooting abilities. This position operates in a fast paced, high-volume environment and requires the ability to multi-task between various applications and systems.

Responsibilities:

• Takes personal responsibility for customer satisfaction.
• Professionally represents the ‘Face and voice of IS’ in difficult situations.
• Consistently strives to listen, understand, and support the needs of others in a sensitive manner. Quality
• Performs challenging tasks efficiently and effectively.
• Anticipates problems and takes corrective action prior to completing the task.
• Sets challenging objectives and works against self-defined standards of excellence to continually improve personal performance. Problem Solving
• Strong attention to detail and outstanding analytical skills. Collaboration
• Ability to work effectively to build relationships with colleagues, customers, and management through positive interaction. Flexibility and response to change
• Proven ability to organize multiple efforts and to respond to shifting priorities.
• Demonstrated ability to study, understand, adapt and respond effectively to a constantly changing environment.

Help Desk experience and HS diploma are required.

Pay is $18/hr. depending on experience! Extensive training classes will be provided.

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