Technical Support Specialist

Located in Urbana , OH

Salary: $50K to $55K

Customer Technical Support Specialist - Specialty Vehicle Manufacturer

Are you passionate about providing exceptional customer service and technical support? Join our team as a Customer Technical Support Specialist at a leading manufacturer of specialty vehicles.

In this role, you will be responsible for addressing customer inquiries, troubleshooting technical issues, and ensuring a seamless customer experience. Your expertise in our specialized vehicle products and systems will be crucial in delivering top-notch support.

Key Responsibilities:

- Respond promptly to customer inquiries via phone, email, and live chat, providing accurate and comprehensive solutions
- Diagnose and resolve technical issues related to our specialty vehicle products, components, and systems
- Maintain up-to-date knowledge of product features, specifications, and troubleshooting procedures
- Collaborate with cross-functional teams to escalate complex issues and identify areas for product improvement
- Create and maintain detailed documentation for customer support and knowledge base articles
- Ensure compliance with company policies and procedures, prioritizing customer satisfaction

Qualifications:

- Proven experience in a customer-facing technical support role, preferably in the automotive or specialty vehicle industry
- Strong technical aptitude and ability to quickly grasp complex systems and processes
- Excellent communication and interpersonal skills, with a talent for explaining technical concepts clearly
- Problem-solving mindset and ability to think critically and logically
- Proficiency in using customer relationship management (CRM) systems and support tools
- High school diploma or equivalent; technical certification or degree in a relevant field is a plus

Join our dynamic team and contribute to delivering exceptional customer experiences for our specialty vehicle products. Apply now to take the next step in your career!

Apply Now