Transportation Claims CSR

Top Job

Located in Ashland City, TN

Salary: $18 / hour

Job Description:

Express Employment Professionals of Dickson and Clarksville are currently seeking reliable, experienced, and efficient candidates for a Transportation Claims CSR position to process claims for inbound and outbound materials, as well as carrier freight invoice processing, and may also help resolve “in transit” shipment issues for a company located in Ashland City.  This position will pay $18.00 per hour, and candidates must have Accounts Payable and/or Transportation Administration experience. 

Responsibilities:

• Perform entry, audit, submission, and resolution of freight carrier claims for damages and overcharges.
• Interact with freight carriers, customers, DC returned goods, and Customer Service to resolve freight claims.
• Investigate each claim in detail, gathering required documentation and evidence required to compete freight claims submission.
• Complete freight claim paperwork with transportation provider using the specific carriers’ requirements for proper entry.
• Track communications and follow ups with transportation providers throughout the claims process.
• Request documentation and information needed from carriers to resolve claims or letters of denial.
• Execute BOL shipment freight reconsignment on misdirected freight in support of customer order execution.
• Separates manual invoices for transportation vendors by payee. Organize all daily manual invoice receipts from transportation providers and prepare them for processing.
• Runs TM freight settlement disputed case invoice query (FSDC) report daily. Resolve discrepancies through reviewing the dispute drivers and reconciling with quoted file rates, planner involvement, and / or carrier accounts receivable personnel. 
• Monitors and resolve both truckload and less than truckload invoice disputes in TM that are out of tolerance.
• Audits manual invoices, submit them for approvals as necessary prior to processing
• E-mails planners and supervisors for any approvals as required. Maintain approvals and properly maintain files and additional documentation in SAP for back up to payment processing.
• Accurately enters manual non-TM processed freight bills into ECC for timely payment. Uploads documents via pdf or through scanning process to save supporting documentation
• Assembles and scans approved, vouched manual invoices to Division / ECC for payment processing.
• Review carrier aged invoice reports, resolving outstanding and still open charges.
• Maintains all files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices.
• Performs other duties as assigned by supervisor.

Qualifications:

• Minimum of 1-3 years of experience in Accounts Payable or Transportation Administration
• Specific freight claims background highly desirable
• Familiarity with SAP / or another TMS system experience is desirable
• Ability to work easily with customers and carriers
• Experience with a formal Transportation Management System (TMS)
• Knowledge of National Motor Freight Carrier (NMFC) claim guidelines
• Excellent reasoning skills
• Impeccable moral character and high ethical standards
• Ability to work / operate independently with minimal oversight, but with focused objectives and the discipline to obtain results
• Competent computer-based skills, including Excel, Word, Access, and PowerPoint
• Possess a general understanding of carrier rate structures
• Possess knowledge of general accounting principles
• Strong customer orientation, sense of urgency, and problem resolution skills
• High degree of data entry accuracy
• Excellent communication and documentation skills

Please apply online at www.expresspros.com and submit your completed application to the Dickson(Clarksville) location or Click here to request an interview or come see us!

 

Express Employment Professionals 

432 Highway 46 South 

Dickson, TN 37055

615-441-8898

 

 

Express Employment Professionals

2509 E Wilma Rudolph Boulevard

Clarksville, TN 37040

931-802-5585

 

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About Us:

Express Employment Professionals can help you find a job that is a good fit for your needs and abilities, and you’ll never pay a fee for our services and support. As one of the leading staffing companies in North America, Tennessee, and the Clarksville/Dickson area, we’re ready to help you take the next step in your career. Whether you are ready for a full-time position, looking for part-time work, or want a more flexible schedule, Express has a wide range of jobs available including Administrative, Light Industrial, Skilled Trades, and Professional positions.

Express Employment Professionals is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and to hiring and promoting individuals solely based on their qualifications for the job.

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