Customer Service Representative

Located in tigard, OR

Are you ready to be the friendly face and helpful voice that our customers rely on? Join us as a Customer Service Representative and become an essential part of our team, dedicated to providing exceptional service and support to our valued customers. If you're a people person with a passion for helping others and a knack for problem-solving, we want to hear from you.

Why join us?

• Rewarding Work: Make a positive impact on our customers' experience by providing prompt, courteous assistance and resolving their inquiries and complaints with professionalism and empathy.
• Variety of Tasks: Enjoy a dynamic role where no two days are the same, from responding to customer inquiries to processing orders and coordinating with colleagues to ensure seamless service delivery.
• Team Collaboration: Work alongside a supportive team of professionals who share your commitment to excellence and are dedicated to delivering top-notch customer service.
• Career Development: Take advantage of opportunities for growth and advancement, with training and mentoring to help you develop your skills and progress in your career.
• Competitive Benefits: Enjoy competitive compensation, benefits, and perks as part of our team, rewarding your hard work and dedication.

What we're looking for:

• Positive Attitude: Bring your positive, empathetic, and professional attitude to the role, ensuring every customer interaction is a positive one.
• Communication Skills: Communicate effectively with customers through various channels, responding promptly to inquiries and complaints with clarity and courtesy.
• Problem-Solving Skills: Tackle customer inquiries and complaints with confidence and creativity, finding solutions and escalating issues as needed to ensure customer satisfaction.
• Computer Proficiency: Be comfortable working with computers and familiar with basic software applications, ensuring efficient processing of orders and requests.

Customer Service Representative Responsibilities:

• Maintain a positive, empathetic, and professional attitude toward customers at all times, ensuring every interaction leaves a positive impression.
• Respond promptly to customer inquiries, providing accurate and helpful information to address their questions and concerns.
• Communicate with customers through various channels, including phone, email, and chat, ensuring consistent and reliable support.
• Acknowledge and resolve customer complaints promptly and effectively, escalating issues as needed to ensure timely resolution.
• Know our products inside and out so you can confidently answer questions and provide assistance to customers.
• Process orders, forms, applications, and requests accurately and efficiently, ensuring all transactions are completed in a timely manner.
• Keep detailed records of customer interactions, transactions, comments, and complaints, providing valuable feedback to improve our customer service process.
• Communicate and coordinate with colleagues as necessary to ensure seamless service delivery and customer satisfaction.
• Provide feedback on the efficiency of the customer service process, identifying areas for improvement and implementing solutions to enhance the customer experience.
• Ensure customer satisfaction and provide professional customer support, going above and beyond to exceed our customers' expectations.

Benefits:

• Medical Insurance: Access to medical coverage to help you and your family stay healthy.
• Optical Insurance: Coverage for vision care, including eye exams and eyewear.
• Dental Insurance: Dental coverage for your oral health needs.
• Life Insurance: Protection for you and your loved ones with life insurance benefits.
• 401K: A retirement savings plan to help you plan for your financial future.

To Apply Online: Visit our website at www.Expresspros,com/TigardOR to apply and explore more about our available positions!

Contact Information: If you have any questions or need more information about our benefits or application process, please feel free to contact us jobs.tigardor@expresspos.com. We're here to assist you and ensure you have the best experience with our team.