Parts Counter/Customer service

Located in Hastings, MN

Salary: 20-22

 We are seeking a motivated and customer-focused individual to join our clients team as a Parts/Service Counter Person. In this role, you will be responsible for assisting customers with their parts and service needs for consumer, commercial, or recreational equipment. You will play a crucial role in ensuring customer satisfaction by providing excellent service and expertise. Retail and mechanical experience required. 

 

Parts Counter/Customer service

Evaluation to Hire

Mon-Fri 8am-5:30pm

With an hour lunch  ( every other week you will work 6 days, Monday - Sat (sat hours are 8 am - 2pm) 

$20-$23/hr DOE

 

 

Responsibilities: Parts Counter/Customer service

• Greet customers in a friendly and professional manner as they approach the parts/service counter.
• Assist customers in identifying their parts and service needs for consumer, commercial, or recreational equipment.
• Provide product knowledge and technical expertise to customers regarding parts compatibility, installation, and maintenance.
• Process parts orders accurately and efficiently using the appropriate systems or software.
• Coordinate with the inventory team to ensure availability of parts and maintain adequate stock levels.
• Handle customer inquiries and concerns promptly and professionally, striving to resolve issues to the customer''s satisfaction.
• Collaborate with the service department to schedule repairs or maintenance services as needed.
• Maintain cleanliness and organization of the parts/service counter area.
• Keep up-to-date with product information, industry trends, and advancements in consumer, commercial, or recreational equipment.

Qualifications: Parts Counter/Customer service

• High school diploma or equivalent; additional technical or vocational training is a plus.
• Previous experience in a customer service or retail environment, preferably in a parts/service counter role.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities with a customer-centric approach.
• Intermediate  computer skills and familiarity with point-of-sale systems or inventory management software.
• Knowledge of consumer, commercial, or recreational equipment and their parts is advantageous.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Willingness to learn and adapt to new technologies and processes.
• Attention to detail and accuracy in handling parts orders and customer information.

Apply Now