Direct Hire Automotive Parts Service Representative

Located in Maple Plain, MN

Salary: Up to $26

Direct Hire

Parts & Service Sales Rep

Maple Plain, MN

Up to $26

 

Parts and Service Sales Representatives are responsible for front-line customer service in a variety of parts ordering functions. Responsibilities include assisting customers, taking parts orders, researching technical data for the correct part or parts and data entry. Provide outstanding customer service and assist customers in finding the best possible parts for their needs.

 

Required Skills/Abilities:

• Excellent communication skills.
• Strong phone contact handling skills and active listening.
• Proven customer support experience.
• Ability to multi-task, prioritize, and manage time effectively.
• Attention to detail and well organized.

 

Duties/Responsibilities:

• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide exceptional customer service to all customers with the goal of increasing sales through phone, email, and face to face interactions.
• Assist customers and technicians by looking up and identifying the correct items needed per request.
• Check with local vendors to ensure parts are being located with the highest degree of accuracy
• Offer customer service and phone support to all customers and technicians.
• Create and submit Purchase Orders for needed items.
• Greeting customers as they enter the parts counter and providing them assistance with their needs.
• Understand all vendor purchasing procedures and policies.
• Issue, monitor, and process parts returns. Issue credits based on company policies.
• Billing invoices as well as processing the transactions via card, check or cash.
• Assist with inventory control.
• Assist in the creation of customers’ sales and work order quotes.
• Aid in the processing of all daily incoming and outgoing shipments. Will be required to use UPS, Speedee, and FedEx shipping software

WAYS TO APPLY: (choose one)

• In person: Express Employment Professionals, 33 10^th Avenue South, #130, Hopkins, MN  55343 between 9AM and 3PM,  Monday thru Friday
• Email resume:  hopkinsmn@expresspros.com
• Via our website: expresspros.com/hopkinsmn.  You must submit your application to the Hopkins, MN office.
• Via our job app, #ExpressJobs
• By telephone: (952) 933-1116

#HMN

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