Customer Account Specialist

Top Job

Located in Omaha, NE

Salary: Up to $27

Express Employment Professionals on 99th and Fort Street is currently recruiting for a Customer Account Specialist for a top client in the Omaha area. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

Customer Account Specialist Job Duties:

• Maintain safety standards
• Utilize company software, enter and ensure data integrity with all transactions
• Gather information and answer customer's questions
• Respond to inbound leads by relaying customer inquires to sales
• Ensure deadlines are med in support of customer and business needs
• Maintains a good working relationship with assigned outside sales person
• Acknowledge and resolve customer complaints and de-escalate issues as needed
• Apply manufacturing practices to ensure available inventory
• Work closely with all members of the team, both internal and external, to ensure timely and efficient communication
• Communicate with internal and external customers regarding changes in orders, status, colors, shipping dates, etc.
• Validate pricing/discounts are applied appropriately and as assigned
• Process necessary paperwork and verify customer credit to communicate as necessary with the accounting team
• Apply processes related to assigned customers' orders/changes, price quotes, delivery time, invoicing, complaints and adjustments
• Serve as the first point of contact for customer support
• Other duties as assigned

What we are looking for in a Customer Account Specialist:

• Three to five years of customer support/logistics experience required; manufacturing experience is preferred
• Excellent written and verbal communication skills
• Associates degree preferred
• Proficient in Microsoft Office suite
• Capability to use problem solving skills quickly and efficiently
• Must have strong organizational skills and the ability to handle multiple projects/activities/goals
• Must be able to work well with others and be a team player
• Excellent interpersonal skills and tactful in dealing with people at all levels
• Must be self motivated and positive
• Takes initiative and asks for help when needed
• Detail oriented

Hours:

Monday to Friday

8am-5pm

Reasons to choose Express:

Express Employment Professionals can help you find the type of job that is the perfect fit for your needs and abilities, and you'll never pay a fee for our services and support. Working with Express gives you access to our network of hundreds of companies we have partnered with in Omaha. Please click "Apply" below!

Check us out on social media!

Facebook: @Expressemploymentomaha

Instagram: @expressomaha

Twitter: @OmahaEmployment

Linked In: Express Employment Omaha

Apply Now