Part Time Membership Specialist (Concierge) - Port St. Lucie ($16/hr +BOE)
Top Job
Located in Port St. Lucie, FL
Salary: $16- $18
Express Employment Professionals is looking to add a Part Time Membership Specialist (Concierge) to our Port St. Lucie team!
Pay: $16/ hr + DOE
Primary Objective:
The Membership Specialist (Concierge) will warmly greet members and their guests, answer their questions, promote club membership and programming and correctly direct incoming phone calls.
Key Duties:
- Greet members and their guests in a friendly and professional manner, answer member questions and direct incoming phone calls to the correct department.
- Accurately check members in and provide members with necessary information pertinent to their visit.
- Oversee Court Reservations using our automated booking systems.
- Maintain a strong knowledge of the Calendar and communicate/promote upcoming event details accurately to members.
- Promote club membership to prospects and promote programming to existing members.
- Resolve member concerns efficiently or escalate to a manager when needed.
- Serve as a first and last point of contact for all members and ensure all members and their guests are warmly acknowledged upon arrival and leaving.
- Process POS transactions
- Serves as a liaison between members and other club departments.
- Maintain a consistent presence at workstation.
- Maintain a clean and organized work environment.
Requirements:
- Minimum of High School Diploma or GED Equivalent
- Excellent technology proficiency and skills, able to provide assistance to members.
- A minimum of 2 years’ experience in a customer facing hospitality environment such as luxury hotels, resorts, private club, or related field is required.
- Proficiently or ability to learn computer reservations software and POS systems.
- Ability to make quick decisions to best serve our members and their guests
- Excellent conflict resolution skills
- Employees are required to be CPR/AED Certified (having completed in person training) or must complete in person training and obtain certification at their own cost within 30 days of employment.
- Professional demeanor with the ability to use independent judgement to quickly handle any customer service matters.
- Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, and draw valid conclusions and initiate appropriate course of action.
- Must be able to work at a fast pace, perform duties while under pressure and meet deadlines in a timely manner, to interact/communicate with other site employees, members, and guests in a professional and pleasant manner.
- Friendly, energetic and outgoing personality
- Reliable, service driven, motivated team player.
- Excellent attention to detail
- Adaptive and flexible mentality
- Ability to work well under pressure and multi-task.
- Ability to accept constructive criticisms in a professional, expedient, and positive manner.
- Professional appearance at all times
- Ability to pass a background check and a drug test.
Apply online or at our office:
Express can help you find the job that is a good fit for your needs and abilities, and you’ll never pay a fee for our services and support.
Three Ways to Apply:
Benefits of working with Express:
- Holiday and vacation pay
- Medical benefits
- 401K
About us:
Express works with job seekers to help find the right job for their skills and experience. As one of the leading staffing companies in North America, Florida, and the Treasure Coast, we’re ready to help you take the next step in your career. Whether you are ready for a full-time position, looking for part-time work, or want a more flexible schedule, Express has a wide range of jobs available including:
- Administrative
- Light Industrial
- Skilled Trades
- Professional positions
Express Employment Professionals is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and to hire and promote individuals solely based on their qualifications for the job.
In compliance with applicable federal, Florida and local law, employment decisions are based on business needs, job requirements, and an individual’s qualifications regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status. We do not tolerate discrimination or harassment based on any of these characteristics and expect that our employees and associates will cooperate in maintaining an atmosphere free of discrimination and harassment.
Apply today on the Express Jobs app! Search for other great job openings in your area, build your profile, show off your skills and apply, all from your mobile device.
Express Office: Treasure Coast (Port Saint Lucie)
900 East Prima Vista Boulevard
Suite 100
Port Saint Lucie, FL 34952
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