Customer Service w/Business Development

Top Job

Located in Sarasota, FL

Salary: $18.00/Hour

Dynamic leader in signage solutions and wayfinding signage systems, is seeking versatile and customer-centric individuals to join our team as a Customer Service Associate with a focus on business development. This unique role blends traditional customer service responsibilities with opportunities to identify and pursue business development initiatives. If you're passionate about delivering excellent customer service and excited about contributing to business growth, we want to hear from you.

Responsibilities:

1. Customer Support:
• Provide prompt and professional responses to customer inquiries via phone and email.
• Offer accurate information about our products, services, and solutions.
• Address and resolve customer issues, ensuring a positive customer experience.
2. Order Processing:
• Efficiently process customer orders, collaborating with the sales team to ensure seamless order fulfillment.
• Keep customers informed about the status of their orders and address any concerns.
3. Business Development:
• Identify and pursue new business opportunities within the existing customer base.
• Collaborate with the sales team to upsell and cross-sell additional products and services.
• Assist in lead generation and follow up on potential business prospects.
4. Relationship Building:
• Cultivate strong relationships with existing customers to enhance customer loyalty and satisfaction.
• Collaborate with the sales and marketing teams to nurture and expand customer relationships.
5. Market Research:
• Stay informed about industry trends and competitor activities to contribute insights for business development strategies.
• Conduct market research to identify potential areas for business growth.
6. Documentation:
• Maintain organized records of customer interactions, transactions, and business development activities.
• Generate reports on customer feedback, business development progress, and market trends.

Qualifications:

• Previous experience in customer service and a keen interest in business development.
• Team player who can work independently.
• Excellent communication and interpersonal skills.
• Proven ability to identify and pursue business opportunities.
• Strong problem-solving abilities and attention to detail.
• Willingness to have hands on training in our products.
• Proficient in using customer service software, Microsoft Office Suite, and basic CRM tools.

Benefits:

• Competitive salary with performance-based incentives
• Health insurance
• Retirement savings plan
• Ongoing professional development opportunities
• Collaborative and innovative work environment

Apply Now