IT Support Specialist

Top Job

Located in Ithaca, NY

Salary: $20 - $28 /HR

The Specialized Recruiting Group division of Express Employment Professionals in Ithaca, NY is seeking skilled IT Support Specialists for multiple positions with our local clients. These roles include comprehensive end-user support across desktop and mobile computing environments. With a strong emphasis on customer service and efficient issue resolution, we're seeking candidates with 2-5+ years of relevant IT experience. Apply now to explore opportunities across different skill levels!

Job Responsibilities:

• Provide first response to user inquiries, create service tickets, and perform initial troubleshooting
• Answer phones, escalate necessary issues, and provide remote support for IT queries
• Resolve complex technical issues, including software, hardware, and network connectivity problems
• Utilize specialized expertise to handle highly complex technical challenges and resolve difficult software and hardware bugs
• Take on leadership responsibilities and manage projects within the IT support domain

Job Requirements:

• 2-5 years of relevant IT Support or Help Desk experience
• Bachelor's degree or equivalent experience
• Familiarity with supporting tablets and mobile devices (Mac and/or Android)
• Previous exposure to remote desktop support
• Preferred 1+ years of IT consulting experience and 2+ years of system administration experience
• Excellent interpersonal and customer service skills

Apply now for immediate consideration!

Our Specialized Recruiting Group, a division of Express Employment Professionals, primarily places Human Resources, IT, Accounting/Finance, and Engineering talent. We are a large international staffing firm, locally owned, and team with top companies in a variety of industries to match great people with great jobs. We are your local resource for professional placement!

EOE

Apply Now