($16+/hr) CSR Call Center (NOT REMOTE)

Located in Ocala, FL

Salary: $16.00+/Hour

Customer Service Representative - CSR / NOT REMOTE / Ocala, FL Location

NOT REMOTE - You would be training/working in-office.
Pay: $16.00+/hr
Schedule: Monday-Friday (40 hours / week) Must be available between 8:00am-9:00pm

Requirements:

• Call center experience OR some type of mortgage industry and/or financial service experience OR recent graduate with a high GPA.
• Must be computer savvy and software proficient. Technologically inclined.
• Must be available to work anytime M-F 8am-9pm as the schedule can be anytime during those hours.

****If you recently graduated High School and have a high GPA all experience requirements waived.****

TO APPLY: E-mail resume to Devin.Sias@Exprespsros.com.

 

 

Local Mortgage company looking for a CSR - Customer Experience Specialists for the Servicing division along with general servicing duties. This includes communication with their borrowers, loan officers, affiliated brokers, real-estate agents and any other business relationship parties. Customer relations in a call center environment along with office administrative/clerical duties. Company is looking for someone with a positive attitude that enjoys inbound call center environments. You MUST have at least 1 full year in a call center environment to apply for this position. If you feel like you would be a good fit, please send your emailed resume to Devin.Sias@Exprespsros.com.

Job Duties:

• Exceed all daily, weekly, and monthly call performance targets/metrics as set forth.
• Inbound calls along with outbound welcome and payment reminder calls.
• Answer all borrower calls and verify account information provided through servicing system validation in compliance with all data privacy regulations.
• Accurately responds and educated borrowers on inbound service inquiries.
• Identify borrower’s request/inquiry through effective listening skills.
• Maintains borrower records and updates customer account information
• Follow and deliver scripted campaigns to the borrowers for determining proper transfer workflow to appropriate departments.
• Administrative duties assigned.

 

Apply Now