CSR Technical Support I
Top Job
Located in Newberg, OR
Salary: $20.00 - $28.00/hour
The Customer Service Technical Support I representative will maintain a high level of exceptional technical support and service, efficiently following procedures and processes set in place to ensure customers’ support needs are met.
Primary Duties and Responsibilities: (include, but not limited to):
· Routinely interacts with customers taking daily orders.
· Answers technical questions surrounding product line.
· Enters customers’ orders accurately and quickly.
· Maintains professionalism while ensuring strategic statements are met.
· Reports customer issues & on-time delivery issues daily.
· Completes RMA process when necessary and communicates to customer to ensure completion in a timely manner.
· Control upkeep of all sales records.
· Utilizes CRM system to capture pertinent data.
· Analyzes and evaluates problems and makes decisions accordingly with input.
· Assists in creating and evaluating technical support documentation and provides usability feedback to Marketing and Engineering.
Educational and Skill Requirements:
- At least 3 years of experience with mechanical troubleshooting
- Knowledge of ISO and FDA requirements.
- Excellent problem-solving and decision-making skills.
- Requires the demonstrated ability to effectively communicate with all levels of the organization.
- Ability to work under pressure and maintain a pleasant demeanor.
- Ability to make quick and accurate decisions based on information collected.
- Ability to speak clearly and confidently in a positive manner when interacting with customers.
- Strong technical and mechanical aptitude.
- Possess organizational skills with the ability to multi-task.
- Proficient with Excel, Word, Outlook & Windows, and CRM systems.
- Outstanding verbal communication skills and strong telephone etiquette.
- Knowledge of basic electronics, pneumatics, and fluid power.
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Express Office: McMinnville
733 Northeast Baker Street
McMinnville, OR 97128
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