Customer Success Manager - 163

Top Job

Located in Sarasota, FL

Salary: $55,000-$65,000 plus bonuses

We are partnered with a national senior homecare agency hiring for a Customer Success Manager in Sarasota, Florida! As a Customer Success Manager (CSM), your primary responsibility is to ensure the satisfaction, retention, and growth of our customer base. You will serve as a liaison between the company and its clients, advocating for their needs while also driving the adoption and utilization of products or services.

Key Responsibilities:

1. Customer Relationship Management:

   • Develop and nurture strong relationships with customers, becoming a trusted advisor and main point of contact.
   • Regularly engage with customers through various communication channels (phone calls, emails, virtual meetings) to understand their needs, challenges, and objectives.
   • Proactively address customer concerns, inquiries, and requests, ensuring timely resolution and high satisfaction levels.

2. Account Growth and Renewals:

   • Identify opportunities for upselling or cross-selling additional services to existing customers based on their evolving needs.
   • Develop and execute account expansion strategies to drive revenue growth while ensuring customer satisfaction and retention.
   • Schedule consultations with customers in order to sign them up to use services.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field (or equivalent experience).
• Proven experience in a customer-facing role, preferably in healthcare, customer success, account management, or sales.
• Strong communication skills, with the ability to effectively engage and influence stakeholders at all levels.
• Excellent problem-solving and decision-making abilities, with a focus on delivering solutions and driving results.
• Familiarity with customer relationship management (CRM) software and other relevant tools.
• Demonstrated ability to manage multiple priorities and thrive in a fast-paced, dynamic environment.

Additional Information:

• This position may require occasional travel to visit customers onsite.
• This position may require you to work one weekend per month. 
• Flexibility in working hours may be necessary to accommodate customers during the weekends.

Salary: $55-$60K, plus bonuses

Please contact our office at 941-946-8600 or email your resume to sinead.carr@expresspros.com

Apply Now