Partner Success Manager

Located in Kirkland, WA

Salary: $48-$58/hour

Overview:

We’re looking for an ambitious Partner Success Manager to join our quickly growing Advisory team. This role is responsible for building a strong foundation for ISVs co-selling with Microsoft by delivering our two core offers: the Co-sell Health Check Assessment and our Co-sell Accelerator Program.

You’re eager to become the expert and excited by the dynamic nature of the tech space. You take ownership over driving successful outcomes, enjoy providing strategic coaching, and have a desire to meaningfully contribute to the greater team. You don’t join teams just to take direction, you join teams to have an impact.

Responsibilities:

Provide Tactical & Strategic Co-sell, GTM, and Sales Enablement Coaching:

• Deliver training sessions and help clients hit milestones, taking ownership of the engagement front front-to-back.
• Tailor advise to specific client objectives
• Maintain a deep understanding of Microsoft co-sell and Marketplace benefits.
• Drive strategic alignment between the client and Microsoft based on clear long-term business objectives.
• Assess the client’s co-sell risks and opportunities, taking ownership of the engagement from front-to-back.
• Hold meaningful intake meetings to gather data and produce clear and detailed report-outs summarizing findings and recommendations.

Own Client Relationships:

• Understand the client’s business in depth through research, discovery questions, and taking a proactive interest.
• Work with multiple members of the client’s Alliance Team to align them to the actions and strategies needed for success.
• Meticulously track client co-sell progress and status.
• Maintain dedicated weekly touch points and timely follow-ups.
• Manage the client’s program collateral, including presentations, pre-reads, takeaway materials, and templates.
• Own meeting invites, call recordings, and next actions.
• Guide successful transitions in the customer buying journey.

Drive Successful Program Outcomes:

• Maintain a positive feedback score from clients based on their experience.
• Successfully deliver client outcomes against program milestones.
• Actively contribute to process refinement, providing insights and suggestions for program improvements.
• Embrace a proactive problem-solving approach when encountering roadblocks.
• Take a consultative selling approach when discussing the program value.

Clear Communication and Adaptability:

• Demonstrate C-suite level communication and presentation skills.
• Effectively communicate complex concepts in a simplified manner.
• Adapt and refine your approach, learning from experience and from your peers.
• Understand the program in depth and embrace continuous learning and training.

Requirements:

• 2+ years proven experience in co-selling, technology partnerships, or related fields preferred.
• Experience with developing and implementing business strategies tied to objectives.
• Experience with data analysis in Excel.
• Experience with consultative selling preferred.
• Critical thinking and problem solving skills.
• Ownership mentality with a proactive approach.
• Depth knowledge of go-to-market strategies, pipeline management, and sales enablement.
• Ability to grasp and teach complex concepts quickly.
• Excellent communication and presentation skills.
• Demonstrated ability to own and nurture client relationships.
• Thrives in a fast-paced startup culture and can navigate ambiguity.

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