Night Auditor (Upscale Hotel)

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Located in New Orleans, LA

Salary: $17.00 / hour to $23.00 / hour

We are looking for a Night Auditor to work at an upscale hotel located in the French Quarter.  The right candidate will be able to deliver high-quality service to guests upon arrival and departure as well as resolve any guest issues during their stay. 

Pay Range: $17.00 /hour to $23.00 / hour depending on experience.

Essential Job Functions:

• Process guest check-ins and check-outs according to Standard Operating Procedures.
• Assist in generating night audit reports and balancing house accounts.
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).
• Block rooms in the computer and follow through on designated requirements.
• Pre-register designated guests and prepare key packets.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
• Issue safe deposit boxes to guests and ensure security of key.
• Monitor, send and distribute guest faxes.
• Generate, print, and distribute daily and weekly reports.
• Resolve discrepancies found on the room status report with Housekeeping.

Qualifications:

• MUST be able to work a flexible overnight schedule, to include weekends and holidays.
• At least 1-2 years of hotel front desk experience (at least 6 months in an upscale hotel) OR a combination of accounting experience and 1 year of customer service experience.

Availability:

• Must be available to work any day of the week.  Will work at least 5 days/week
• 11:00 PM to 7:30 AM

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