Customer Service Representative

Top Job

Located in Thomasville, GA

Customer Service Representative

THOMASVILLE, GA

A local company is searching for a customer service representative who can assist in maintaining positive customer relations, handle inbound calls, input data, and troubleshoot issues. As a representative, you will be responsible for completing tasks promptly, taking full ownership of your role, and treating each customer interaction with the utmost care.

 

Responsibilities

 

• Address customer inquiries and resolve their concerns by consistently applying our policies and procedures.
• Make sure to document any policy changes in writing or through audio recordings.
• Record all policy-related calls in the policy notes.
•  Assist customers in making premium payments using various payment methods.
•  Help agents with commission or policy-related questions.
• Direct customers to the appropriate employees or departments when specialized assistance is required.
•  Maintain compliance with all company policies and procedures.
•  Perform any other job duties as assigned.

Education and Experience

• High School Diploma or GED
• MS Office – Word, Excel, Outlook

 

Requirements

• Ability to work independently.
• Excellent customer service skills.
• Ability to work well under pressure and meet deadlines.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Attention to detail is important.

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