Our client, a large and established non-profit, is looking for a customer service representative with exceptional communications and computer skills. This is a great career opportunity for a community-minded individual who wants room for growth and job satisfaction. Direct hire or evaluation hire opportunity based on skills and experience!

Duties:
- Provide exceptional customer service to clients via phone, email, and chat
- Answer customer inquiries and resolve issues in a timely and professional manner
- Assist customers with product information, pricing, and order status
- Process orders, returns, and exchanges accurately and efficiently, utilizing custom software and Excel
- Maintain customer records and update information as needed in proprietary database and Excel
- Collaborate with other departments to address customer concerns and ensure customer satisfaction
- Utilize CRM software to track customer interactions and maintain detailed records - and analyse this data in Excel

Experience:
- Previous experience in a customer service role

- Advanced Excel data management skills

- Demonstrated longevity and loyalty in previous positions
- Excellent communication skills, both verbal and written
- Bilingual proficiency in English and Spanish is preferred but not required
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and navigating computer systems
- Upselling or cross-selling experience is desirable

Requirements:
- High school diploma or equivalent required; college degree preferred
- Proven ability to deliver outstanding customer service in a fast-paced environment

- Superior attention to detail
- Strong problem-solving skills and ability to think quickly on your feet
- Ability to handle difficult or irate customers with professionalism and empathy
- Detail-oriented with excellent organizational skills

Benefits:
- Competitive compensation based on experience level

- Evaluation or Direct Hire, based on experience level
- Comprehensive training program provided for new hires
- Opportunities for career growth within the company
- Health insurance benefits package available after 90 days
- Paid time off and holiday pay

If you are a motivated individual who enjoys helping others and providing top-notch customer service while learning about a new industry and analyzing vast amounts of data, we would love to hear from you.

jobs.howellnj@expresspros.com

732 8069562

expresspros.com/howellnj