Call Center - Customer Experience Specialist

Top Job

Located in Ocala, FL

Salary: $16.00+/Hour

Customer Experience Specialist - CSR

• Must have 1 year or more experience in a call center settings?
• Do you have any mortgage industry and/or financial service experience?
• Are you able to handle large call volume?
• Are you technologically inclined - (there are multiple software's you will be using for this position)?

****If you recently graduated High School and have a high GPA OR an IB High School degree will have all experience requirements waived.****

 

 

Schedule: Monday-Friday Must be available between 8:00am-9:00pm (40 hours / week)

Pay rate: $16.00+/hour

 

 

Local Mortgage company looking for a CSR - Customer Experience Specialists for the Servicing division along with general servicing duties. This includes communication with their borrowers, loan officers, affiliated brokers, real-estate agents and any other business relationship parties. Customer relations in a call center environment along with office administrative/clerical duties. Company is looking for someone with a positive attitude that enjoys inbound call center environments. You MUST have at least 1 full year in a call center environment to apply for this position. If you feel like you would be a good fit, please send your emailed resume to Devin at Devin.Sias@Exprespsros.com and complete the online application at www.Expresspros.com/Ocala.  

 

 

Job Duties:

• Exceed all daily, weekly, and monthly call performance targets/metrics as set forth.
• Inbound calls along with outbound welcome and payment reminder calls.
• Answer all borrower calls and verify account information provided through servicing system validation in compliance with all data privacy regulations.
• Accurately responds and educated borrowers on inbound service inquiries.
• Identify borrower’s request/inquiry through effective listening skills.
• Maintains borrower records and updates customer account information
• Follow and deliver scripted campaigns to the borrowers for determining proper transfer workflow to appropriate departments.
• Administrative duties assigned.

Experience Required:

• 1 Years' Customer Service experience in customer call center is required
• Mortgage industry and/or financial service experience is a plus
• Ability to build rapport quickly to convert inquiries into proper transfers to departments/agents for resolution
• Bilingual skills are a plus
• Ability to handle high volume of phone calls 
• Ability to communicate effectively 
• Excellent organizational skills and strong work ethic

Software Skills:

• Microsoft Office - Outlook, Word, Excel, and Powerpoint
• Phones, copies, projectors, faxes, computers 
• Must be someone who is computer savvy and picks up software quickly

 

To Apply:

• Send Resume to: Devin.Sias@Expresspros.com
• Visit our website: www.expresspros.com/Ocala
• Download our expressjobs app

No Fees | One Application, Hundreds of Companies | 560,000 People Employed | Medical and PTO Benefits!

 

 

Apply Now