Customer Solutions Center Agent I- MUST BE BILINGUAL

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Located in Mattoon, IL

Salary: $17.75

Customer Solutions Center Agent I

 

IMMEDIATE HIRE: NEEDING A BILINGUAL Customer Solutions Center Agents I to provide excellent customer support for a growing regional bank in Mattoon, IL. This is a full time, permanent position (not temporary).

 

Pay starts at $17.75/hour. 

Full Time, Mon-Fri daytime hours with rotating shifts and must be available to rotate a Saturday schedule.

 

A successful Customer Solutions Center Agent I will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

 

Customer Solutions Center Agent I Responsibilities:

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile

• Keep records of all conversations in our call center database in a comprehensible way

Customer Solutions Center Agent I Skills:

• Previous experience in a customer support role or call center
• Strong phone and verbal communication skills along with active listening
• Basic computer knowledge and experience
• Ability to multi-task, set priorities and manage time effectively

Express Employment Professionals offers a full benefits package to all our associates.

 

OUR MEDICAL PLAN INCLUDES:

Doctor, hospital, and prescription benefits
Preventative wellness benefits
No co-pays or deductibles
No pre-existing conditions
PPO network discounts

OUR ASSOCIATES HAVE ACCESS TO:

Dental, life, and vision insurance
401(k) retirement plan
Holiday pay
National retailer discounts

Confidential Interviews/Never a Fee

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