Inside Sales Customer Service

Top Job

Located in Newberg, OR

Salary: $20.00 - $28.00/hour

Inside Sales Customer Service 

$20.00 - $28.00/hour

We currently have an Inside Sales/Customer Service opening for a manufacturing company located in Newberg. This company offers a great team orientated work environment and benefit package once hired. 

Primary Duties and Responsibilities: (include, but not limited to):

Routinely interacts with customers taking daily orders; may include international
customers as well as domestic customers.
Answers intermediate to fairly complicated technical questions surrounding company’s product line.
Enters customers’ orders accurately and quickly.
Maintains professionalism while insuring strategic statements are met.
Reports customer issues daily.
Reports on-time delivery issues daily.
Completes RMA process when necessary and communicates to customer to ensure
completion in a timely manner.
Control upkeep of all sales records.
Utilizes CRM system to capture pertinent data.
Analyzes and evaluates problems and makes decisions accordingly.
Creates and maintains reports as needed.
Handles difficult customer situations professionally and fairly.
Customer outreach: makes outgoing calls and emails to customers to promote and/or obtain feedback and reports on results.
Attends trade shows and travels to customer locations as needed.
Actively participates in inter-departmental meetings.
Works closely with Production and Shipping teams in a constructive manner to ensure customers’ requirements are met.
Supports Marketing team with projects and feedback.

Skills and Educational Requirements:

Minimum 2 years previous experience in Customer Service.
Strong problem-solving and decision-making skills.
Requires the demonstrated ability to effectively communicate with all levels of the
organization.
Previous experience in assembly and shipping of products is helpful.
Ability to work under pressure and maintain a pleasant demeanor.
Ability to make quick and accurate decisions based on information collected.
Ability to speak clearly and confidently in a positive manner when interacting with customers.
Strong technical and mechanical aptitude.
Possess organizational skills with the ability to multi-task.
Proficient with Excel, Word, Outlook & Windows, and CRM systems.
Outstanding verbal communication skills and strong telephone etiquette.
Good command of the English language including writing and spelling.

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