Customer Service Representative - Call Center

Located in tigard, OR

We are looking for a Customer Service Representative to assist their customers with technical problems when using their products and services. Customer Service Representative responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives

Benefits you can enroll for with our team:

• Medical
• Optical
• Dental
• Life Insurance
• 401K

Apply online or at our office:

• 10115 SW Nimbus Ave #500, Tigard, OR 97223
• 503-624-2001 - www.Expresspros,com/TigardOR

Need more information?
Contact us s at 503-624-2001 with your questions and the best contact info to reach you at.