Financial Counselor

Top Job

Located in La Crosse, WI

Salary: $15/hr

Express Employment Professionals has partnered with a local debt collection service that has been around for over 25 years and we are currently seeking dynamic and motivated Financial Counselors to join their team. If you have a background in sales, customer service, and call center operations, and you're ready to provide top-notch assistance to our clients, we want to hear from you!

 

Wage: $15/hr 

Hours: Flexible hours between 8:00am--7pm Monday – Friday

Both Full time and Part time opportunities available

 

 

Job Duties:

• Interacting with consumers to review information their accounts: answer questions, process payments, set up payment plans, notate disputed accounts for further action
• Handling inbound and outbound calls using a dialer system.
• Responding promptly to consumer inquiries and requests, either by phone or electronically.
• Collaborating with collection team to address consumer questions and concerns.
• Reviewing accounts on the transition desk and assigning them to appropriate work queues.
• Entering detailed notes into computer system that reflect the interaction with the consumer. Follow up with consumer as needed.
• Communicating and coordinating effectively with internal departments to ensure seamless processes.
• Providing feedback to enhance the efficiency of workflow process.

Job Requirements:

• Previous experience with sales, customer service and/or call center is required
• Previous collection experience is helpful.
• Basic knowledge of health insurance is preferred
• Must be highly motivated and goal oriented
• Must have superior communication skills
• Must comply with FDCPA and HIPAA regulations at all times

Benefits:

• Collaborative and positive work environment
• On the job training
• PTO & Sick time (based on hours worked)
• Casual dress code
• 401k (after 6 months employment)

 

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