Production Assembly / Service Support (AP139)

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Located in Pickering, ON

Salary: $20-22

Our Pickering client, an industry leader in 911 Equipment & Design is looking to add Production Assembly / Service Support to their dynamic and motivated team. As the primary point of contact for Customers, Installers, and Service Technicians, they will play a crucial role in providing exceptional production assembly and customer service.

 

Benefits to you:

• Direct Hire (Permanent)
• Established company with over 30 years in business
• Opportunity for growth, training and development opportunities
• Supportive management who value your input in finding new and improved ways to achieving success
• 3 Day Weekend

Responsibilities:

• Interact confidently with Clients, Installers, and Service Technicians to troubleshoot issues and address any concerns promptly
• Work closely with Service Technicians, Customers, Production, and Sales team to ensure seamless coordination and delivery of service solutions
• Occasionally provide backup support for Production and Purchasing departments
• Handle all service, warranty, and parts-related requests
• Create estimates for service work and spare parts, communicate quotations with Clients and Installers, and manage all customer orders
• Assist with production assembly and loading of trucks 
• Coordinate with Installers, Technicians, and Clients to ensure the timely completion of service and warranty work
• Provide support and conduct onsite repairs and replacement when assisting with production and assembly
• Source new installation and warranty service providers as required to enhance service capabilities
• Assist in troubleshooting, service documentation, and installation packages to support Installers and Clients
• Act as the primary point of contact for inbound queries relating to parts and service and reviewing customer orders

Qualifications and Skills:

• 1-3 years of Production Assembly and Service experience
• Proficient in using ERP systems
• Proficient in MS Office (Excel, Word, PowerPoint, Outlook)
• Mechanically inclined and comfortable using small hand tools
• Ability to work independently and within a team environment
• Ability to think clearly and logically analyze and problem solve
• Excellent communication skills (written and verbal)
• Clean Criminal Background Check required
• Valid G Driver's License and Passport (Occasional travel)

Bonus Qualifications:

• Experience in Customer Service and Production Support roles involving parts services (asset)
• Automotive and Manufacturing Industry experience (asset)
• Forklift License (asset)
• First Aid Certifcate (asset)

 Compensation and Hours:

• Monday to Thursday: 7:30am to 5:30pm
• Pay Rate: $20-22 per hour

Express Employment Professionals is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities.

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