Technical Engineer Support Expert

Top Job

Located in San Antonio, TX

Salary: 90,000-110,0000

 

The Technical Engineer Support Expert provides quality technical services to support project profitability and on-time deliverables associated with Company and Engineered-To-Order (ETO) projects/products as well as support existing Company products/customers. This position provides installation and commissioning support associated with Company and ETO projects.    

JOB DUTIES AND RESPONSIBILITIES

• First point of contact for customers requiring technical/technology support services (fast access to the latest information and expertise) and nominated contact for key customers (when applicable, e.g., Breakdowns).
• Provide technical and process expertise in area of maintenance, technical incidents, and requests, troubleshooting and process knowledge for Company technology.
• Provide technical and hands-on service during installation, checkout, start-up, and commissioning to ensure safety and proper equipment and system erection is in accordance with contract designs and drawing requirements.
• Ensure proper fulfillment of all QEHS rules and regulations of Company and the customer; perform safety inspection at workplace prior to start the job, elaborate job safety analysis (JSA) for any specific job at site, right usage of PPE, report any unsafe condition at site.
• Maintains and develops technical competency of self and technical team by monitoring/seeking emerging product and system technologies while leveraging customer opportunities to consistently position Company as a leader in the metals recycling industry.
• Independently develops technical competency related to existing Company products and supported software programs/technologies.
• Participates in internal and external meetings to support customer project requirements. Review sales orders for accuracy, scope, and schedule for all sold projects containing electrical panels, software, or electrical commissioning.  Analyzes customer’s requirements and communicate challenges and/or issues to appropriate parties.
• Reviews all changes in electrical engineering drawings and/or PLC programs. Engages with Engineering on scope changes in projects in preparation for installations/commissioning activity.
• Ensures quality control/testing measures are complete prior to releasing project for shipment.
• Consults with the team coordinator/manager for guidance, direction, and priorities.
• Reviews commissioning and installation reports for completeness and accuracy.
• Travel (domestic and international) may be required. (Average 50%)
• Performs direct systems programming when required.          
• Consults with Technical services, Product Managers, and PM to develop and improve product line.
• Provide expert technological support for sales and Account management teams o Contribution and support to service sales and proposals
•  Performs other miscellaneous duties and/or other special projects as required.
• Abides by HSE policy and practices.

  RELATIONSHIPS

• Reports to Technical Service Manager, North America

INTERNAL AND EXTERNAL INTERFACES

• NAM Operations, Sales, Finance, and Technical Services
• SAM and EMEA Sales, Service, and Technical teams
• Installed Customer Base
• Industry Associations

QUALIFICATIONS AND EXPERIENCE

• Minimum six (6) years’ progressive experience in industrial automation and electrical design. Prior experience in PLC troubleshooting is required.  
• Minimum five years of experience in customer service, sales support, or supply chain.
• Post-secondary technical education in electrical/electronic fields preferred.
• Equivalent experience commensurate with the knowledge gained through completion of one of the above degrees will be considered in lieu of a degree.
• Proficient in utilization of Microsoft Office programs.
• Proficient with IT tools, CRM (Salesforce) and ERP/integrated system (SAP).
• Experience with metal recycling equipment a plus.

SKILLS, ABILITIES, AND KNOWLEDGE

• Professional client management and business literacy skills.
• Excellent organizational skills, problem solving skills and trouble shooting skills required.
• Exceptional verbal and written communication skills.
• Strong interpersonal and negotiation skills.
• Initiative is required to identify and anticipate customer needs and to make recommendations for implementation.
• Self-directed and motivated to manage all departmental tasks, jobs, and miscellaneous activities.
• Flexibility and availability to interact with customers as required.
• Possess a sense of urgency and sensitivity to internal and external customer problems/concerns.
• Establish/maintain trusting relationships with team members and customers to effectively gain support and achieve results.
• Ability to manage multiple conflicting priorities in a fast-paced environment.
• Ability to comprehend domestic and international issues while effectively communicating with clients.

Position: (Remote) should live near major airport

 

Salary $90,000-$110,000 depending on experience

 

Other Pay: Bonus/Commission

 

Benefits:  Full Benefits

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