Temp Customer Service Representative

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Located in Salem, OR

Salary: $20

Now hiring for a Customer Service Representative for a local building supply company!
Express Employment Professionals is now seeking an experienced Customer Service rep to join a thriving business located in Salem, Oregon.

 

This Customer Service Rep will have a variety of responsibilities, including:


• Being knowledgeable in company products, offerings, and operational procedures (will train on this)
• Take orders from customers and input into order management software and confirm orders
• Assign order dates and calls for delivery
• Use software and territory strategy from outside sales to price orders that are not priced
• Issuing order amendments to reflect changes by customers or other departments
• Enter and manage backlog for non-standard product offer
• Perform weekly updates and reports
• Facilitating claim resolution and recovery orders
• Documenting complaints and enter complaints into tracking system
• Investigating and taking appropriate action to notify sales and management
• Handling calls for technical assistance, and referring customer to website for direction

 

Key Competencies:
• Strong customer orientation
• Exceptional communication skills
• Self-starter; high achievement orientation
• Strong organizational skills

 

Experience and Qualifications needed:
• Two years customer service experience or equivalent experience
• College degree preferred
• SAP experience preferred
• Extensive phone skills
• Excellent communication skills, both written and oral
• Ability to multi-task, prioritize and manage time effectively
• Team player
• Highly motivated with a desire to be successful
• Solid command of Microsoft Word, PowerPoint and Excel

 

Temporary until November 2022 
Schedule: Monday-Friday, 8am-5pm
Pay rate: $20

 

To apply: Submit resume AND cover letter to erin.dunn@expresspros.com with subject, “Customer Service, Building supply”

Express Office: Salem
925 Commercial Street South
Suite 100
Salem, OR 97302
Apply Now