Customer Service Representative

Located in Burnsville, MN

Salary: $20-23/hour

We count on our customer service department to interact professionally with our valued customers when they have questions or concerns. We’re looking for a highly skilled customer service representative to join our team, managing inbound and outbound phone calls, email requests, and face to face interaction with a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. He or she is also experienced with sales, as the opportunity to promote company products and services may arise. The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, he or she will be integral to reinforcing our reputation for exceptional customer service.

Daily and Weekly Responsibilities:
Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
Identify and address customer needs with a goal of complete satisfaction
Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
Meet customer service department sales targets, generating sales leads when opportunities arise
Follow company communications guidelines and procedures under minimal supervision
Recommend improvements to processes for improved company efficiency
Build expert and dynamic knowledge of company products and services
Research information using available resources to satisfy customer inquiries
Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships
Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties
Meet daily personal/team qualitative and quantitative targets by recommending and explaining benefits of additional company services, and seizing opportunities to sell products and services whenever possible
Maintain daily recordings, and log and document issues and resolutions in an electronic database for sales and executive management teams to review

Skills and Qualifications:
Successful experience in a corporate environment
Strong communication skills, including active listening and clear articulation
Ability to solve problems and alleviate conflicts or escalate tactifully
Ability to multitask, manage time, and prioritize
Able to work individually and as a team

Hiring for the following:
Customer Service Representatives for a Call Center.
Customer Service Representatives for a Distribution Center.
Customer Service Representatives for a Manufacturing Setting.
Pervious experience working in Amazon's Corporate office is a plus!

Benefits and Perks:
Health insurance
Paid time off
Paid Holidays
Dental insurance
401(k)
Vision insurance
Flexible schedule
Life insurance
401(k) matching
Referral program
Maternity Leave/Paternity Leave
Paid Lunches
Employee Appreciation Events
Company Outings
Overtime after 8 hours worked in 1 day (select companies)
Unlimited overtime opportunities
Room to grow within the company
Good Attendance Incentives
Performance Bonuses

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