Mail/Fulfillment/Nixie CSR

Located in Renton, WA

Salary: $19.38

Position Summary

This position is responsible for handling incoming and outgoing mail; pass inventory and fulfillment; and returned mail (Nixie) processing. Based on the needs of the CSC, this position also performs various CSC back office duties and CSR duties; and assists clients with issues.

Essential Duties and Responsibilities

• Processes incoming and outgoing mail; operates equipment including but not limited to sorters, scanners, and printers.
• Makes certain timely and accurate processing of video bills, tag fulfillments, payments, and other back office duties with established company policies and standards.
• Accurately logs, labels and processes incoming and outgoing mail.
• Scans incoming customer correspondence in a timely, accurate manner per established company standards.
• Effectively communicates via written, verbal, and electronic correspondence.
• Possesses overall knowledge of company/client guidelines for order fulfillment.
• Reaches or exceeds daily quotas for number of orders shipped.
• Records individual completed daily work statistics.
• Backs up the call center incoming phone calls per established company standards.
• Helps other departments with their tasks as needed.
• Maintains an above average attendance record. Performs other tasks as assigned.

Qualification/Requirements

• High school diploma or GED Certificate required.
• Prior mailroom or customer service or call center experience preferred.
• Demonstrated productivity in a team environment, focusing on customer satisfaction.
• Outstanding verbal communication skills (phone etiquette).
• Detail oriented ability to multi-task, highly organized.
• Strong data entry and computer skills.
• Must be able to work with minimal supervision and in a group environment.

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