Customer Service Representative-SPECIALIZED RECRUITING

Top Job

Located in Arlington, TX

Salary: $45/$50K

JOB SUMMARY

The Customer Service Representative is accountable to accurately process customer orders, from order entry through delivery and payment receipt, and maintain a positive relationship with the customer. He/she will work closely with Sales, Shipping, Accounting and management team. He/she will be a liaison between Sales (and the customer) to ensure the customers order is handled accurately and professionally. He/she will work with Accounting regarding matters of Customer Information Set Up, Payment Terms and Accounts Receivable.
MAIN RESPONSIBILITIES

- Responsible for accurate and timely processing of Customer orders, including related data and records:
o Entry of customer purchase orders in Microsoft Dynamics
o Update and upload order confirmation to Sales Force
o Preparation and distribution of order acknowledgements, to customer and Sales
o Coordinating order shipments, if applicable

- Issue customer quotes, as required by Sales

- Prepare purchase orders for direct and indirect orders.

- Handle all incoming customer and vendor inquiries

- Set up new items in Dynamics

- Enter orders into dynamics within 24 hours of receipt of P.O., to maintain current open order status and provide optimal lead-time to vendors.

- Ensure there are no discrepancies between customers P.O. and customers dynamics file or quote (payment terms, freight terms, customers Terms and Conditions of Purchase, etc.)

- Provide ongoing communications with customers regarding order progress and delivery status

- Work with sales representatives, Credit Manager, and customer to resolve credit issues

- Review and reconcile sales orders to determine if order is complete

- Update customer files in Sales Force with order confirmation

- Provide solutions to customer inquiries by researching files, tracking orders, and locating stock in the warehouse

- Provide solutions to vendor inquiries concerning new and existing products

- Partner with Sales rep and CSR Manager to resolve customer and vendor issues in a timely fashion

- Prepare daily, weekly, and monthly reports as assigned to Supervisor

- Monthly inventory reconciliation between systems

- Assist in annual warehouse inventory

• Perform other duties and handle special projects, as required
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