Service Writer

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Located in Lake City, FL

SERVICE WRITER
Job Description:
Express Employment is looking to hire an experienced service writer for a local company. The Service Writer is responsible for scheduling service work, establishing written repair estimates, and providing ongoing communication with the customer/adjuster/insurance company on the status of repair orders.

Job Duties Include:
• Scheduling service appointments with Shop Foreman
• Preparing written estimates for parts and labor, providing accurate timeframe for completion, inspecting vehicle and recommending additional services as needed
• Educating customers on manufacturer’s recommended maintenance
• Tracking service work/repair orders, updating dispatch system, and providing customers with timely follow-up on work in progress
• Explaining service work and related charges to customers before, during and after the completion of services
• Reviewing completed/needed work with Shop Foreman and back parts counter personnel
• Processing repair orders and handling customer’s method of payment
• Processing purchase orders/payables invoices for needed materials and out-sourced services
• Other duties, as assigned

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